CIBC Mobile Banking

CIBC Mobile Banking® App User Guide Welcome to the CIBC Mobile Banking® app, your secure and convenient tool for managing your finances anytime, anywhere. This guide will walk you through the app's features, helping you make the most of your banking experience. Getting Started Download and Install the App: Visit the App Store (iOS) or Google Play Store (Android) and search for “CIBC Mobile Banking®.” Download and install the app on your mobile device. Log In or Register: Open the app and log in using your CIBC Online Banking credentials. If you’re a new user, you can register directly through the app by following the on-screen instructions to set up your username, password, and security details. Set Up Security Features: Enable fingerprint or Face ID for quick and secure access to your accounts (available on supported devices). Ensure your security questions are up to date to safeguard your account. Navigating the App Home Screen Overview: The home screen provides a snapshot of all your CIBC accounts, including checking, savings, and credit card balances. From here, you can navigate to various sections of the app, such as payments, transfers, and account management. View Account Details: Tap on any account to view detailed transaction histories and current balances. Use the search function to find specific transactions or filter by date, type, or amount. Managing Payments and Transfers Send and Receive Money: To send money, tap on “Interac e-Transfer” from the home screen. Select a recipient from your contacts or add a new recipient by entering their details. Enter the amount, select the account, and confirm the transfer. The recipient will receive the funds instantly. To receive money, simply accept the transfer from within the app. Set Up Payments: Tap on “Payments” to schedule bill payments or transfer funds between accounts. Choose from instant, post-dated, or recurring payments to manage your bills and transfers efficiently. To pay at a payment terminal, use the mobile payment feature by tapping your phone at the terminal. Depositing Cheques Deposit a Cheque: Select “Deposit” from the home screen. Follow the instructions to take a photo of the front and back of the cheque using your phone’s camera. Confirm the details, and the funds will be deposited into your selected account. Managing Your Credit Check Your Credit Score: Access your free Equifax credit score directly through the app without affecting your score. Monitor changes to your credit score and receive tips on how to improve it. Using Travel Tools Access Travel Tools: Tap on “Travel Tools” to access features like the currency converter, travel tips, and emergency contact numbers. Use these tools to plan and manage your finances while traveling. Finding Branches and ATMs Locate Nearby Services: Use the search feature to find CIBC branches, ATMs, banking hours, and mortgage advisors near your current location. The app uses your phone’s GPS to provide accurate and up-to-date information. Using the Virtual Assistant Get Help Anytime: Access the Virtual Assistant from the home screen to ask questions or perform everyday banking transactions. The Virtual Assistant is available 24/7 to help you with tasks like checking balances, making payments, or finding information. Security and Privacy Manage Security Settings: Ensure your account is secure by regularly updating your password and security questions. Enable biometric login (fingerprint or Face ID) for added security. Stay Safe Online: Be cautious of phishing attempts. CIBC will never ask for your full password or PIN via email or phone. Regularly review your transaction history to ensure all activity is authorized. Getting Help Contact Customer Support: If you need assistance, use the “Help” section in the app to contact CIBC customer support. You can also find answers to common questions in the FAQ section. Update the App Regularly: Ensure you have the latest version of the app for access to new features and security updates. Tips for Using the App Set Up Alerts: Enable notifications for transactions, low balances, and upcoming payments to stay informed. Explore All Features: Take full advantage of the app’s features, including cheque deposits, Interac e-Transfers, and credit score monitoring. Plan Your Finances: Use the app’s tools to plan your budget, manage your spending, and monitor your financial health.