Liberty Mutual Mobile

### Liberty Mutual Mobile App - User Guide Welcome to the Liberty Mutual Mobile App, your all-in-one solution for managing your insurance policies and claims on the go. This guide will help you navigate and use the app effectively to take control of your insurance needs with ease and confidence. #### Getting Started 1. **Download and Install**: Install the Liberty Mutual Mobile App from the App Store or Google Play Store. 2. **Log In Securely**: Use your Liberty Mutual account credentials to log in. For quick and secure access, enable Touch ID or Face Recognition. #### Key Features and How to Use Them 1. **Access Your Insurance ID Cards** - Tap on the “ID Cards” section from the home screen. - Download or view your digital ID cards whenever you need them. 2. **Manage Your Policy** - **View Policy Details**: Check your current coverage and policy documents under the "Policy" section. - **Make Changes**: Update your information, such as adding drivers, changing your address, or updating mortgage lender details directly through the app. - **Billing**: Set up Autopay, go paperless, and manage your billing preferences. 3. **File and Manage Claims** - **File a Claim**: Start a new claim by selecting "File a Claim" from the main menu. Follow the prompts to provide details, upload photos of the damage, and submit your claim. - **Track Claims**: Monitor the status of your claim in real-time, view estimates, track repairs, and check payments. - **Roadside Assistance**: If you’re in an emergency, tap "Roadside Assistance" to request help quickly. 4. **RightTrack - Safe Driving Program** - **Enroll in RightTrack**: If you’re eligible, you can enroll in the RightTrack program through the app. This program helps you save on your premiums by rewarding safe driving habits. - **Monitor Your Driving**: The app will automatically track your driving behavior in the background using sensors to gather data. 5. **Notifications and Alerts** - **Set Up Alerts**: Enable push notifications to get updates on your claims, billing, and policy changes. - **Stay Informed**: Receive personalized recommendations based on your coverage and keep up with important updates. 6. **Document Access and E-signatures** - **View and Sign Documents**: Access important documents directly from the app, review them, and sign electronically when required. #### Additional Resources - **Contact Support**: Need help? Use the "Help" section to connect with customer support through live chat, or find contact numbers to speak directly with a representative. - **Find Nearby Services**: Use the app’s built-in map to locate the nearest Liberty Mutual office or affiliated repair shops. #### Security Your security is our top priority. All transactions and personal information within the app are protected by advanced encryption technologies. Always ensure your app is updated to the latest version to benefit from the latest security enhancements. #### Feedback and Updates We value your feedback! Visit the "Feedback" section in the app to share your thoughts, or check for updates to ensure you have the latest features and improvements.