LifeLock Identity by Norton

PC Financial Mobile App User Guide Welcome to the PC Financial Mobile app, your secure and convenient solution for managing your PC Financial® Mastercard® and PC Money™ Account. This guide will walk you through the app's features, helping you make the most of your mobile banking experience. Getting Started Download and Install the App: Visit the App Store (for iOS devices) or Google Play Store (for Android devices) and search for “PC Financial Mobile.” Download and install the app on your mobile device. Log In to Your Account: Open the app and enter your username and password to log in. If you are new to PC Financial, tap “Sign Up” to create an account. Follow the on-screen instructions to set up your profile and link your PC Financial® Mastercard® or PC Money™ Account. Set Up Security Features: After logging in, set up security features such as biometric authentication (Face ID or Fingerprint) for faster and more secure access to your account. Navigating the App Home Screen Overview: The home screen gives you a snapshot of your account balances, recent transactions, and PC Optimum™ points balance. You can easily navigate to other features from here. View Account Balances and Transactions: Tap on your PC Financial® Mastercard® or PC Money™ Account from the home screen to view detailed transaction histories and current balances. Swipe through the list to review your recent transactions and ensure they are accurate. Manage Your Cards: If your card is lost or stolen, temporarily lock it by selecting the card and tapping “Lock Card.” This prevents unauthorized transactions until you find your card or replace it. Change your card’s PIN directly within the app for added security. Spending Tracker Track Your Spending: Access the “Spending Tracker” feature to monitor your spending habits. The app categorizes your transactions, providing insights into where and how you’re spending your money each month. Create and Manage Budgets: Use the spending insights to set up a budget for various categories such as groceries, dining, and entertainment. The app will notify you when you’re nearing or exceeding your budget limits. PC Optimum™ Points Management View Your Points Balance: On the home screen, your PC Optimum™ points balance is prominently displayed. Tap on it to see a detailed breakdown of how many points you’ve earned from recent transactions. Redeem Points: When shopping online or in-store at participating retailers, use your points to pay for purchases. The app will show you how much your points are worth and where you can redeem them. Security and Alerts Set Up Alerts: Customize alerts to notify you of specific account activities such as when your balance is low, a payment is due, or a large transaction occurs. Alerts help you stay on top of your finances. Enable Biometric Login: For enhanced security and convenience, enable Face ID or Fingerprint login in the app settings. This allows you to quickly and securely access your account. Access Secure Messaging: Use the secure messaging feature within the app to contact customer support for assistance with your account or card. This ensures that your communications are safe and private. Customer Support Access Help and FAQs: If you need assistance, tap on the “Support” section within the app to browse FAQs or get help with common issues. Contact Customer Service: For more specific inquiries, use the secure messaging feature to communicate directly with a customer service representative. They can help you resolve any issues related to your account. Tips for Using the App Regularly Review Your Transactions: Make it a habit to check your transaction history regularly to catch any unauthorized or unexpected charges. Maximize Your Points: Frequently check your PC Optimum™ points balance and take advantage of promotions to get the most value from your points. Stay Within Your Budget: Utilize the Spending Tracker to monitor your spending and ensure you stick to your budget, helping you manage your finances more effectively.