Twig

Twig - Your Bank of Things App User Guide Welcome to Twig, the app that helps you turn your unwanted items into instant cash while supporting sustainable consumption. This guide will walk you through the app’s features, ensuring you can make the most of what Twig has to offer. Getting Started Download the App: Visit the App Store (iOS) or Google Play Store (Android) and search for “Twig - Your Bank of Things.” Tap “Install” to download and install the app on your device. Sign Up or Log In: Open the Twig app and sign up by providing your personal information, including your name, email address, and a secure password. If you’re already a user, simply log in with your existing credentials. Using the App Listing Your Items: On the home screen, tap the “List Item” button to start the process of selling your unwanted items. Take clear photos of the item you wish to sell. Ensure the item is in good condition and well-photographed for an accurate valuation. After uploading the photos, provide a brief description and any relevant details about the item. Receiving an Offer: Once your item is listed, Twig will instantly provide a valuation. This offer is guaranteed, meaning you can sell your item without the hassle of negotiations. Review the offer and, if you’re happy with the price, swipe right to accept it. Getting Paid: After accepting an offer, the money is immediately credited to your Twig account. You can begin spending your cash the same day. To access your funds, you can use your Twig Visa Debit card for online or in-store purchases. Shipping Your Items: Once you’ve been paid, you’ll need to ship the item to Twig. The app will provide you with shipping instructions. Package your item securely and send it using the provided shipping details. Managing Your Account Bank Transfers: If you prefer to transfer your money to another bank account, go to the “Bank Transfers” section in the app. Follow the prompts to set up and initiate a transfer. International transfers will be available soon. Card Management: Access the “Card” section to manage your Twig Visa Debit card. Here, you can view your card details, report a lost or stolen card, or reorder a new card if necessary. Sustainable Choices: Twig encourages sustainable consumption by offering carbon offsetting services directly within the app. In the “Carbon Offsetting” section, you can opt into this service, track your environmental impact, and contribute to a greener future. Account Security: Secure your account with a 4-digit passcode and enable biometric security features like fingerprint or facial recognition for quick and secure access. Finding Help and Support Help Section: Access the “Help” section in the app for answers to common questions and troubleshooting tips. If you need further assistance, you can contact Twig customer support directly through the app. Notifications: Stay updated on your item’s status, new offers, and important account information by enabling notifications in the app settings. Tips for Maximizing Your Experience Take Clear Photos: Good photos can lead to better offers. Ensure your items are well-lit and clearly visible in your photos. Be Honest: Provide accurate descriptions of your items to ensure smooth transactions and avoid disputes. Use the Twig Card: Take advantage of your Twig Visa Debit card for everyday purchases, powered by the value of your old things. Security Features Secure Transactions: All transactions within Twig are encrypted to protect your personal and financial information. Biometric Security: Enable fingerprint or facial recognition for quick and secure access to your account.